Office 365 FAQ

Why Buy from NYT?


How long does a migration take?

A typical migration process is usually performed in under 2 days. To minimize interruption to business operations, we typically perform migrations over the weekend; however we will work with you to best accommodate your preferred schedule.

Please note: Migrations times may take longer and depend on the amount of historical data being migrated. We have never lost anyone’s data and we provide 30 days of free support after migration to ensure your email is up and running and just the way you want it. We ensure that your shared calendars, distribution groups, aliases, etc. are all in place with your move to Office 365.

How much does Office 365 Cost?

The cost varies according to your number of users and the Office 365 plan type you choose, but pay-as-you-go pricing provides predictability and flexibility. You can rapidly accommodate organizational growth or shrinkage, whether caused by changes to your existing business. There are no contracts and NYT can advise on the right Office 365 plan for your business.

What does Office 365 Include?

In general, Office 365 combines the familiar Office Professional desktop suite (always includes the latest versions of Office, so if you never pay for an upgrade) with cloud-based versions of next-generation communications and collaboration services: Exchange Online (email), SharePoint Online and Lync Online.

Office 365 is a comprehensive offering that includes too much to include here. However here are some of the highlights:

  • 25-gigabyte (GB) mailbox allocated for each user
  • Shared calendar, contacts, and tasks
  • Office Professional (depending on you plan)
  • Browser-based Outlook Web Access
  • OneDrive for Business (1TB of cloud based storage and ability to configure automated synchronization from the cloud to one or more of your computers)
  • Office Web Apps – View and Edit Word, Excel and PowerPoint documents from any web browser on any PC with an internet connection.
  • Office on Demand (depending on your plan) – Virtually stream full desktop versions of Word, Excel or PowerPoint to any computer when you required.
  • Anywhere Access – Access your documents, email and SharePoint team sites from any computer, tablet and smartphone.
  • SharePoint Team Sites – Improve collaboration and project management efforts
  • Virus/spam filtering via Microsoft Forefront Online Security for Exchange
  • Push e-mail, calendar, contacts, GAL integration, and tasks for Exchange ActiveSync enabled devices, including Windows Mobile, iPhone and Android.
  • Built-in business continuity and disaster recovery capabilities
  • 99.9% scheduled uptime with financially backed service level agreements
  • HTTPS connections to help keep Internet access more secure
  • Directory Synchronization tool to synchronize on premise and Microsoft Online Active Directory service

Do I need to install anything?

If your users Office 365 plan includes a subscription to Office Professional 2013, they will need to install Office 2013 Pro. (We can help you with deployment)

If your users utilize the OneDrive for Business client they will need to install and configure this tool. The OneDrive for Business Client allows your users to setup a sync relationship that will:

  • Synchronize a user’s OneDrive for Business Files between the cloud and the local PC
  • Synchronize SharePoint document repositories between the cloud and the local PC.

Once configured, this tool keeps the cloud and local PC synchronized so they contain the same files. For each synchronized library - files modified, added or deleted on the local computer are automatically updated to the cloud. In the same manner, files modified, added or deleted in the cloud are automatically updated to the user’s local PC.

Can I still access my document when I’m offline?

Yes, email and data from SharePoint document repositories can be stored as a local copy on your PC for easy access even when you’re offline. Once you are back online changed documents and your local email repository will be synchronized with the server.

Where is my data stored?

Office 365 leverages geographically dispersed data centers managed and operated by Microsoft. Each data center houses a reliable redundant infrastructure needed to support the service.

How Secure is my data?

Office 365 is a security-hardened service, designed following the Microsoft Security Development Lifecycle. We bring together the best practices from two decades of building enterprise software and managing online services to give you an integrated software-as-a-service solution.

At the service level, Office 365 uses the defense-in-depth approach to provide physical, logical, and data layers of security features and operational best practices. In addition, Office 365 gives you enterprise-grade, user and admin controls to further secure your environment.

For more details about Office 365 Security please visit the Office 365 Trust Center

What is SharePoint and how can our business benefit?

Microsoft SharePoint Online brings together the familiar Microsoft SharePoint Server technology now delivered as an online service to make the power of the cloud work for your business.

SharePoint Online helps businesses create sites to share documents and insights with colleagues, partners, and customers.

  • Manage and share personal documents and insights with colleagues by using MySites.
  • Keep teams in sync with shared document libraries, task lists, and calendars with Team Sites.
  • Stay up to date on company news, events, and business updates with Intranet Sites.
  • Create Microsoft Office documents and save them directly to SharePoint Online.
  • A single console for service provisioning, monitoring, and reporting to simplify management.
  • Protect sensitive content with document-level permissions.
  • Access important documents offline by using SharePoint Workspace.
  • Enable real-time communication with colleagues from within SharePoint Online.